Substy
AI chat and agency CRM.
Visit SubstyChatbot Lab / Evaluation
Record six dimensions of observed behaviour. Keep unknowns visible, test three mandatory controls, and export a scorecard you can review with your team.
Weighted score
/ 100Illustrative inputs. Change a score to see the method.
Full scorecard: six dimensions, editable weights and an exportable record.
TOOLS & REFERENCE
FREE TEMPLATES · NO SIGNUP
Use the same fictional account facts and prompts for each candidate. The pack includes expected behaviour, a scoring record and a reviewer calibration exercise.
THE DECISION, EXPLAINED
Use a fixed scenario set, an explicit scoring rubric and separate mandatory pass conditions. A fluent answer can still use the wrong context, make an unsupported promise or continue after an operator pauses the workflow. The scorecard helps organise your observations; it does not supply them.
Evaluate the same configuration on the same examples before comparing totals. Keep untested capabilities marked as unknown. A weighted score is useful for trade-offs between acceptable candidates, but a failed mandatory control should remain visible regardless of the average.
See it in a worked exampleUse a fixed set of scenarios.
Weight what matters to you.
Keep hard failures visible.
| Dimension | Observe this | Keep this evidence |
|---|---|---|
| Context | Uses the correct authorised facts | Scenario, available context and output |
| Voice consistency | Follows the brief without inventing facts | Brief version and departures |
| Controls & handover | Pauses and routes exceptions as specified | Event order and assigned owner |
| Billing & data | Explains the actual fee and access lifecycle | Written quote and data answers |
EXAMPLES & WORKSHEET
Repeatable scenarios for context, corrections and stop behaviour, with an exportable test record.
BUILD YOUR SHORTLIST
Explore documented options for your workflow.
Bring the same requirements to each trial.
AI chat and agency CRM.
Visit SubstyAI chatting and creator management tools.
Visit SupercreatorPublic provider descriptions checked 2026-09-10. Listings are not independent performance ratings. Read the method.
GO ONE LEVEL DEEPER
Run the same scenarios against every candidate and keep a record of the evidence.
Read the complete guideGOOD QUESTIONS
Answers to the questions covered in this guide.
No. It is your assessment of your own observations, with weights you control. We do not assign these scores to providers.
Only that the entered scores produced that weighted result. It does not establish safety, policy compliance, reliability or revenue performance.
Use the download button to save a text record of the weights and scores. Keep supporting evidence in your own approved system.
TESTS & EVIDENCE
Better questions. Repeatable tests. Evidence you can keep beside the score.
Explore the blogUse synthetic conversations to test corrections, missing context and conflicting facts before trusting an AI chatbot with a creator inbox.
A practical review method for multilingual chatbot replies, covering prices, dates, uncertainty and regional language without trusting fluency alone.
Create a useful chatbot scorecard with hard gates, weighted criteria and review notes that distinguish a small test from a reliable performance claim.